Introduction
OMNI (Overhaul & Maintenance Network Interface) is the definitive software for modern fleet management. It consolidates disparate shop workflows into a single, cohesive, and trackable digital environment.
System Requirements
OMNI is designed to run on standard workshop terminals and tablets.
- Browser: Modern Chromium-based browser (Edge, Chrome) or Firefox.
- Display: 1024x768 minimum resolution (Desktop/Laptop recommended for Management).
- Network: Optimized for standard broadband connection.
- Hardware: Lightweight web client; compatible with older shop PCs.
Staff Roles & Permissions
OMNI uses a structured hierarchy to manage multiple franchise locations. Access is determined by your role and assigned Shop.
| Role | capabilities |
|---|---|
| Technician | View assigned vehicles, Update Service Status, Request Parts. |
| Senior Tech | Approve repairs, Manage Work Orders, Order Parts. |
| Service Writer | Manage Parts Inventory, Process Invoices, Track Logistics. |
| Shop Manager | Shop Operations Oversight, Tech Management, Service Plan Oversight. |
| Regional Manager | View Region-specific statistics and shop status. |
| Executive | Read-only Analytics across all franchises. |
Repair Orders & Inspections
The core of your shop. Streamline intakes by using OMNI as a "digital clipboard" for cleaner, faster service writing.
- Digital Inspections: Techs perform multi-point inspections on tablets, referencing OEM service data directly.
- Approval: Managers review repair recommendations before customer contact.
- Issue Reporting: Techs flag potential issues which undergo Senior Tech review, ensuring accuracy before parts are ordered.
Shop Control
Managers and Advisors use the Shop Dashboard to orchestrate daily flow.
Service Scheduling
Track fleet service intervals. The system highlights overdue maintenance and provides direct access to checklists during service.
Fleet Grouping
Group vehicles into "Fleets" (e.g., Delivery Vans). If a key vehicle type is down, the updated fleet capacity is flagged automatically.
Parts & Inventory
Centralized stock management with enhanced accountability features.
Feature Spotlight: Inter-Shop Transfers
Shops within the same network can digitally transfer parts. Transfers are logged with "From" and "To" details, providing a clear audit trail.
Administrative Controls
Tools for franchise owners to manage staff and system integrity.
- Spam Protection: A system automatically flags users who repeatedly submit duplicate or invalid tickets.
- Audit Logs: Granular logs track significant user actions (e.g., manual overrides, inventory adjustments).
- Help Desk: Integrated ticketing for staff to report IT issues directly to HQ.
Analytics & Business Health
Owners need absolute truth. The Dashboard aggregates data from every location in real-time.
- Uptime RatePercentage of fleet active vs in-repair, calculated instantly.
- Service ForecastForward-looking models predict bay load based on upcoming scheduled maintenance.
Team Chat
Built-in chat to keep shop communications secure and organized.
Alerts from the Parts system (e.g. low stock) are automatically routed to the relevant Managers via this system.
Data Security
OMNI incorporates enterprise-grade security standards to ensure data integrity and client privacy.
Secure Sessions
Session tokens are rotated automatically. This protects access even if a workstation is left unattended.
End-to-End Encryption
All sensitive business communications are encrypted at rest using industry standards.
Single Sign-On
Strict Session enforcement. Logging in on a new tablet immediately logs out previous active sessions to prevent unauthorized access.